So many times we receive the frantic customer phonecall: “In a few days Mr. Marriott is visiting our property. Can you please come tomorrow to help clean our hotel?”

Marriott Chairman Bill Marriott is legendary for visiting hundreds if not thousands of his hotels each year. We are aware of many of his inspections, but we had not seen one…until this week. At a full-service property in Chicago, we were polishing marble on a guestroom floor when lo and behold out of the nearby elevator walks Mr. Marriott. After a brief stop for a cordial exchange to our team (and a compliment of our work) he continued his tour.